Understanding Your Fixtures Inbox
Your Fixtures Inbox is the central hub where all fixture changes from your association appear. Only Admin and Manager users can access the Fixtures Inbox. Staff users will only see fixtures after you've accepted and confirmed them.
Key point: Until you accept and confirm fixtures in your inbox, your Staff users, Parents and Students won't be notified about them.
Accepting New Fixtures Walk Through
Accessing Your Fixtures Inbox
Log in to your Clipboard account
Navigate to the Fixtures tab in the main menu
Click the drop-down menu to access your Fixtures Inbox
You'll see an in-app notification showing how many new fixtures are waiting (e.g., "20 new fixtures")
Your Fixtures Inbox is organised into five tabs:
New: Fixtures created by your association that need acceptance
Changed: Existing fixtures with updates
Cancelled: Fixtures that have been cancelled
Deleted: Fixtures removed from the schedule
Results: Score entries or discrepancies requiring acceptance/resolution
Processing New Fixtures
Available Filters
You can filter your inbox to make processing easier:
Activity (e.g., Basketball, Football, Netball)
Grade (e.g., Year 7, Year 10, Opens)
Round
Home and Away status
Step 1: Select Fixtures to Review
In the New tab of your Fixtures Inbox, apply any filters you need
Select all fixtures (or select specific fixtures individually)
Click Review and Action
The review screen will display all selected fixtures
Step 2: Add Required Information
In the review screen, you can add:
Location - these are pulled from the association's Compete account
Start time (required) - When the fixture begins
End time (optional) - Defaults to one hour after start time if not specified
Staff assignments - Assign coaches or staff
Staff notes - Internal notes for your staff team
Student and Parent information (available with Clipboard Core accounts)
Note: The information you're required to add will depend on your association's processes. Check with your association if you're unsure what details you need to provide.
Step 3: Save and Confirm
Click Save to review your changes
The system will show you a summary of all changes you've made
Choose your save option:
Save as Draft: Only Admin and Manager users can see the fixtures
Save as Unconfirmed: Visible to your wider community but marked as unconfirmed
Save as Confirmed: Visible to your wider community and marked as confirmed
Important: If your Staff users can't see fixtures you've accepted, check that they're saved as Confirmed rather than Draft.
Step 4: Send Notifications
After confirming fixtures, you can send notifications to:
Staff users assigned to the fixtures
Students participating in the fixtures (Core accounts)
Parents/Guardians of participating students (Core accounts)
Best Practice: Managing Home and Away Fixtures
If your association requires schools to add location information for home fixtures, filtering by home and away status can significantly streamline your workflow.
Why Filter by Home and Away?
Home fixtures: You're typically responsible for adding location details
Away fixtures: The opponent school usually provides the location
Recommended Workflow for Home Fixtures
In the New tab of your Fixtures Inbox, select Home from the home/away filter
All your home fixtures will display
Select all home fixtures
Click Review and Action
Add location for all fixtures at once (e.g., "Basketball Courts")
Add start time and end time as needed
Click Save → Confirm fixtures
Send notifications to relevant stakeholders
Time-saving tip: If multiple fixtures use the same venue, you can add the location to all selected fixtures simultaneously.
Recommended Workflow for Away Fixtures
In the New tab, select Away from the home/away filter
All your away fixtures will display
Select all away fixtures
Click Review and Action
Add start time (this helps the opponent school confirm timing)
If you know the actual time, add it
If you don't know yet, you can add a placeholder time and update it later
Do not add a location unless your association's process requires it
Click Save → Confirm fixtures
Send notifications to relevant stakeholders
Note: Some associations handle location details differently. Always follow your association's specific requirements for home and away fixture management.
Viewing Your Accepted Fixtures
Once you've accepted fixtures, they'll appear in your main Fixture List:
Navigate to your Fixtures page
Use the filter where needed
All accepted fixtures will display in your schedule
Making Changes After Acceptance
If you need to modify a fixture after accepting it:
Locate the fixture in your Fixture List
Click on the fixture to open the details
Make your required changes
Important: Any changes you make will appear in the Changed tab of your opponent school's Fixtures Inbox
The opponent school must accept your changes before they take effect for them
Remember: Always provide a clear Reason for the opponent when making changes. This helps the opposing school understand why the fixture was modified and builds trust between schools.
Troubleshooting Common Issues
"My staff can't see the new fixtures"
Solution: Check that fixtures are saved as Confirmed rather than Draft. Only Admin and Manager users can see draft fixtures. Staff users only see confirmed or unconfirmed fixtures.
"I'm not sure what information I need to add"
Solution: Contact your association to clarify their requirements. Different associations have different processes for managing fixture details like locations and start times.
"I need to change details for a fixture I've already accepted"
Solution: Edit the fixture from your Fixtures List, update the required information, and save. This change will flow through to your opponent's inbox for their awareness.
"I accidentally accepted fixtures with incorrect information"
Solution: You can edit fixtures from your Fixtures List. Make the necessary changes and they'll flow to your opponent for acceptance. For significant changes, consider contacting the opponent school directly.
Pro Tips for Efficient Fixture Management
Set up push notifications on your mobile device to stay informed of new fixtures
Check your inbox daily during fixture season to avoid backlogs
Use filters to batch process similar fixtures together
Add locations consistently using the same venue names to avoid confusion
Include end times when sessions run longer or shorter than one hour
Communicate with staff about accepted fixtures since they can't see the inbox directly
Understand your association's process for managing home/away fixture details
Understanding Fixture Status
Fixture status at your school level is distinct from association level:
School-level statuses:
Draft: Visible only to Admin and Manager users
Unconfirmed: Visible to all but marked as tentative
Confirmed: Visible to all and marked as finalised
Association-level statuses:
Draft: Association is still working on the fixture schedule
Live: Association has published the fixtures
Changes flow to your inbox regardless of the association's Draft or Live status.