Quick Diagnostic Checklist
Before diving into specific issues, run through this quick checklist:
Check the Fixtures Inbox - Are there unaccepted changes?
Verify Team nominations - Are the Teams properly nominated?
Confirm entity status - Are Grades, Seasons and Locations active (not archived)?
Review Fixture status - Is the Fixture status in Draft or Live?
Check user permissions - Do you have the right access level?
Most Common Issues
1. Fixtures Not Appearing in School Systems
Symptoms:
Fixtures visible in Compete but not in the school's schedule
Staff can't see Fixture updates
Teams report missing matches
Likely Causes:
Changes haven't been accepted in the Fixtures Inbox
Staff users don't have proper permissions
Fixture is still in Draft status
Possible solutions for Schools:
Check Admin/Manager Inbox
Log in as an Admin or Manager user
Navigate to the Fixtures Inbox
Check all tabs: New, Changed, Cancelled, Deleted
Accept, Decline or Edit any pending changes
Verify User Permissions
Only Admin and Manager users can see the Fixtures Inbox
Staff users only see Fixtures AFTER Admin/Manager acceptance
Confirm user roles are set correctly
Possible solutions for Associations:
Check Fixture Status
In Compete, verify the Fixture is not in "Draft" status
If saved as Draft, use Manage Visibility to make the Fixture Live
2. "Fixture Out of Date" or Discrepancies
Symptoms:
Fixtures showing as "out of date" in the school account
Fixture Discrepancy in the Compete account
Time/date inconsistencies between systems
Teams are seeing different information
Likely Causes:
Changes made in one system are not synced to another
Network synchronisation delays
Conflicting edits from multiple sources
Possible solutions for Schools:
Check All Inbox Tabs
Navigate to Fixtures Inbox
Important: Check the Deleted tab
Accept or acknowledge ALL changes across ALL tabs
Force Sync
Make a minor edit to the Fixture (e.g., add a note)
Save the change
This often triggers a system sync
Clear Browser Cache
Clear browser cache and cookies
Log out and back in
Try accessing from a different browser
Possible solutions for Associations:
Check in with your schools
Contact schools and ask them to check the above
Clear Browser Cache
Clear browser cache and cookies
Log out and back in
Try accessing from a different browser
3. Intraschool Fixture Problems
Symptoms:
One Team in school vs school Fixture can't mark attendance
Fixtures appear for the home Team but not the away Team
Roll-marking errors for internal matches
Possible solutions for Schools:
Verify Both Teams Are Set Up
Check that both Teams are properly created and nominated
Confirm both Teams are in the same Competition/Grade
Ensure Fixture shows both Teams correctly
Contact Support if Issues Persist
Intraschool Fixtures have complex linking requirements
Recent updates have improved this functionality
Support can verify proper setup
Workaround for Core Schools:
Duplicate the Fixture
Locate and select the Fixture you want to duplicate from your Fixtures list
Go to the three dots menu and select "Duplicate"
Review the duplicated fixture details, including the title, Teams and Staff
Click "Save" to finalise the duplicate
4. Results and Scoring Issues
Symptoms:
Scores not appearing in Ladders
Result discrepancies between Teams
Cannot enter results
Possible solutions for Schools:
Check Results Tab in Inbox
Navigate to Fixtures Inbox → Results tab
Look for any discrepancies requiring resolution
Resolve conflicting results
Verify Score Template
Confirm the correct score template is being used
Ensure Ladder configuration matches score format
Check that all required fields are completed
Re-enter Results if Necessary
Delete incorrect results (if possible)
Re-enter using the correct format
Verify results appear in the Ladder correctly
Possible solutions for Associations:
Confirm the Score
Select Fixtures with an entered result
Navigate to the More button
Select Confirm Scores
5. Team Nomination Errors
Symptoms:
Cannot nominate Teams to Competitions
Teams not appearing in Fixture creation
Nomination status unclear
Possible solutions for Schools:
Check Team Status
Verify Team exists and is not hidden
Confirm Team Activity matches Competition Activity
Check that Team is properly configured
Check for Conflicts
Look for duplicate Team names
Verify Team isn't already nominated elsewhere
Check for pool assignment issues
Possible solutions for Associations:
Review Competition Setup
Check that the Competition is open for nominations
Check Grade and Activity alignment
Verify Season dates are correct
Advanced Troubleshooting for Associations
Fixture Validation Errors
When creating or editing Fixtures, the system validates several conditions:
Common Validation Failures:
Teams not in correct pools
Venue conflicts (double-booking)
Time/date format issues
Invalid Team combinations
Solution Approach:
Note the exact error message
Check each component mentioned in the error
Fix the underlying data issue
Retry the Fixture operation
Data Integrity Issues
Signs of Data Problems:
Teams showing nominations but no visible Competitions
Fixtures referencing non-existent entities
Inconsistent information across different views
Immediate Actions:
Don't make more changes - This can worsen the issue
Document the problem - Take screenshots of error messages
Contact support immediately - Data issues require professional attention
Browser and Technical Issues
Common Technical Problems:
Interface not loading correctly
Changes not saving
Inconsistent display of information
Quick Fixes:
Hard refresh - Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
Clear cache and cookies
Try a different browser
Check your internet connection stability
When to Contact Support
Immediate Support Needed:
Data corruption or inconsistencies
System is preventing legitimate actions
Fixtures affecting multiple schools/Teams
Competition-critical timing issues
Error messages not covered in this guide
Can Try Self-Resolution First:
Single Fixture display issues
Minor scheduling conflicts
User permission questions
Basic configuration problems