The majority of steps in this article can only be completed by your school's Clipboard IT Admin user, however, all Clipboard users can benefit from reading this article to understand the process for investigating missing students in Clipboard.
Feel free to share this article with your IT Admin!
What do I do if students are missing from Clipboard?
First, double check that they are missing by searching for them in the Student List.
If you can't find them in the Student List, then the next step is to contact your school's Clipboard IT Admin and ask them to check their Integration with Clipboard and their SIS (Student Information System).
The following part of this article is intended for IT Admin users only.
If you use Wonde to sync Student data from your school's SIS:
Check that you have followed the steps to set up your Integration correctly.
Check that your incoming integration for Student data is currently switched on (the status button should be green).
Check that your integrations are set to run regularly and their frequency on the Manage Integrations page.
Check your integration logs to see if data is being pulled into Clipboard. You can do this by clicking on an individual log and examining the incoming data.
Check that you have approved Clipboard's student data permissions in your Wonde account.
Have a read of this article on common Integration Issues.
Important: Clipboard only runs the integration at the time/frequency it is set to, so incoming data from your SIS won't show immediately. However, you can click on the 'Run Now' button on the Manage Integrations page to force a full-sync of data.
If you use a Database Connector to sync Student data from your school's SIS:
Check the data within the Database Connector is correct. As this is overseen by your school, Clipboard doesn't have access to this.
Check the logs from within the Database Connector. Clipboard does not have access to view these logs.
Have a read of this article on common Integration Issues.
If your integration appears to be running correctly, the next step is to check your Student data in your school's SIS.
Most commonly, if students are missing from Clipboard then they are likely missing data fields which are required to pull them into Clipboard.
Check that students in your SIS:
Have a Student ID
Are assigned to a Year Group
Are marked as a current student
What Next?
If your school uses Wonde for their integration, and you are still experiencing students are missing from Clipboard, we advise to contact Wonde directly ([email protected]).
FAQ
Is there a way to access archived information from Clipboard for students who have left the school and are inactive in the SIS?
Once students are no longer active in your SIS, they are also inactive in Clipboard. To preserve their information, we recommend exporting the Teams lists before the year ends or when a student leaves the school.
You can retrieve the Team Participation History and Attendance history for non-current students through the Exports feature. These exports include information for non-current students. When exporting, ensure to specify a date range that includes non-current students in order to retrieve their information.
Note: Attendance Export will require you to select the tick-box for non-current Students.
For instructions on obtaining the Team Record export, refer to the Team Exports article. To obtain the Student Records export for Attendance history, please refer to the Attendance Exports article.