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Push Notifications From Clipboard

Send push notifications from the App to your admin/manager/staff users ,and to students and parents who have access to the Portal.

Push notifications are a powerful feature that enhances communication and streamline workflows within Clipboard. Clipboard users can now receive push notifications directly to their phones and/or desktops, ensuring instant and seamless information dissemination. These notifications are intended for Admins, Managers, and Staff users who are actively involved in Clipboard operations. The introduction of push notifications aims to facilitate better collaboration and coordination among staff members, parents and students by informing them about important events and updates.

When will users receive the notifications?

Push notifications ensure that staff members, parents and students stay up-to-date with fixture/round updates, deletions, and many more critical actions, fostering efficient communication. These push notifications empower users to send instant changes to fellow users instantaneously. Therefore, all Clipboard users in your school receive timely information, enhancing productivity and facilitating smoother operations.

Clipboard Users Push Notification Matrix

Who will receive a push notification from Clipboard?

Any Clipboard who is a Staff, Manager, or Admin user with push notifications enabled. As well as students and parents who have access to the Clipboard Portal with push notifications enabled. Please refer to the information below titled "Concerned your Users aren't receiving push notifications?" to determine whether your users have unsubscribed from notifications or have yet to set them up.

Who can send push notifications, and how are they triggered?

Any user with the necessary permissions to create or make changes can send push notifications. Once a change is made, users will be prompted to select the option to notify staff, students, and guardians. Enabling this option will send a push notification to the designated recipients, ensuring they receive timely updates.

Please look at the Clipboard Users Push Notification Matrix above for detailed insights into the various actions that can trigger a push notification.

How to ensure I will receive push notifications?

First, install the app on your home screen. Some devices only allow notifications when installed on the home screen. Please see our articles on how to add this to your Apple and Android devices.

Then follow the prompts provided by your 'Don't miss a thing' pop-up to enable notifications. See the example of the pop-up in the image below.

Your browser will give you permission to Clipboard to show notifications. Click 'allow' or 'confirm' for these notifications.

You will now start receiving notifications on your phone for events in Clipboard! It's that easy!

To enable Desktop Push Notifications, follow the prompts after logging in, provided by your 'Don't miss a thing' pop-up to enable notifications. See the example of the pop-up in the image below:

Your browser will give you permission to Clipboard to show notifications. Click 'allow' or 'confirm' for these notifications.

Troubleshooting:

  1. What to do if you are not presented with the above card.

Please try the following steps to resolve this issue:

  • Update your device. iOS requires 16.4 or above; Android supports this on older versions, but this differs per device.

  • Install the app on your home screen first. Some devices will only allow notifications when installed on the home screen. Please see our articles on how to add this to your Apple and Android device.

  • You may have dismissed the card; please log out and log back in to view it again.

  • Check to see if you have blocked Clipboard permissions for these notifications.

FAQ

Concerned that your users aren't receiving notifications?

Check out how you can troubleshoot this in our notification logs article.

You can also view the Staff List to see the status of a Clipboard user's push notification subscription.

See the image below of how you can check if your staff has the App installed and Push notifications enabled:

How do I unsubscribe from push notifications in Clipboard?

To unsubscribe from notifications, you can follow these steps:

  1. Click on your profile (initials in the top right-hand corner)

  2. Click on Notification Preferences

  3. Scroll down and hit edit. You can choose which notifications you would like to receive.

Untick the checkboxes in the 'Push' column to unsubscribe from push notifications.

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