Type of Notifications
Students and parents may receive three types of notifications:
an email notification that is sent directly from Clipboard; or
a push notification that is sent via your school's Digistorm app (if you have the app).
a push notification from Clipboard
Different actions will result in either an email or push notification being sent - these are not interchangeable. Please continue reading this article and refer to our matrix to further understand what notifications students and parents can receive from Clipboard.
Student & Parent Notification Matrix
| Email Notification from Clipboard | Push Notification from Clipboard | Digistorm Push Notification |
Session /Fixture created |
| Yes | Yes |
Session/Fixture cancelled & deleted |
| Yes | Yes |
Session/Fixture updated (date, time, location) |
| Yes | Yes |
Bulk email Teams | Yes |
|
|
Custom attendance notification △ | Yes |
|
|
Custom incident notification ✝ |
|
|
|
Activity Selection Confirmation Email * | Yes |
|
|
Student auto-placed into Activity off the waitlist * | Yes |
|
|
* This email notification is automatic
△ This email notification is automatic once set up in settings
✝ Notifications are not sent to parents/students, but only can be sent to Managers/Admins, or a specific email address
Email Notifications
Team Email
Admins, Managers, or Staff Users with extra access options can bulk email students and guardians in a Team.
For more information, please read our Email Teams of Students, Parents and Staff article.
How do I contact guardians regarding a Session or Fixture that has occurred in the past?
It is best practice to use the email function to contact guardians regarding Sessions or Fixtures that have occurred in the past.
Custom Attendance Notifications
Attendance Notification Rules are customisable and specific to your school and the Department within Clipboard.
They are email notifications that can be sent to students or parents when a specific attendance-related event is triggered, e.g. a student is marked unexplained absent on a roll in Clipboard.
For more information, please read our Customising Attendance Notification Rules article.
Activity Selection
When an activity is selected, confirmation emails will automatically be sent to parents and students (whoever made the selection).
Similarly, when a student is on the waitlist for an Activity and is auto-placed due to a space opening up, whoever made the selection (the student or parent/guardian) will be sent an email confirming that they have moved off the waitlist.
For more information, please read our Activity Selection Confirmation Emails article.
Push Notifications
A push notification is a message that pops up on a mobile device and appears like SMS text messages and mobile alerts.
There are two ways for students and parents to receive push notifications. Firstly, directly through Clipboard and secondly with Clipboard's integration with your school's Digistorm app. Direct Clipboard push notifications will only reach users who have access to the Clipboard Portal with push notifications enabled. Read more on enabling these in our article: Push Notifications from Clipboard. Students and parents can set up Push Notifications for their computer desktop Portal, as well as for their mobile devices.
Digistorm push notifications will only reach users who have installed and logged into your school's Digistorm app. Clipboard's push notifications will only reach users who have enabled them.
Read more on setup and troubleshooting in our article: Push Notifications From Clipboard.
When are they sent?
When a new Session or Fixture has been created.
When a Session or Fixture has been cancelled.
When a Session or Fixture has changed:
Date
Time
Location
To enable push notifications, you must tick the "Send notification" checkbox when creating, cancelling, or updating a Session or Fixture (see image below). The reason for the change you provide will be included in the push notification sent to users. For more information, read our article on Getting Started with the Digistorm Integration and When are push notifications sent?
Notification Preferences
To make changes to what a parent or student would like to be notified about, they can log into Clipboard and click on Notification Preferences in the top right corner under their profile.
Parents and students can see the notifications they are currently subscribed to under Notification Preferences.
They can click on the Edit button to amend their current preferences.
As a student or parent, they can now select or deselect the notifications they would like to receive for Attendance or Activity Selection Confirmation. Click Save to amend the notification changes.
Enabling Your Push Notifications In Clipboard
How to ensure I will receive push notifications?
Follow the prompts provided by your 'Don't miss a thing' pop-up to enable notifications. See the example of the pop-up in the image below.
Your browser will give you permission to Clipboard to show notifications. Click 'allow' or 'confirm' for these notifications.
You will now start receiving notifications on your phone for events in Clipboard! It's that easy!
Troubleshooting:
What to do if you are not presented with the above card.
Please try the following steps to resolve this issue:
Update your device. iOS requires 16.4 or above; Android supports this on older versions, but this differs per device.
You may have dismissed the card; please log out and log back in to view it again.
Check to see if you have blocked Clipboard permissions for these notifications.