Only IT Admins have access to Integration. If you are unsure whether your integrations with Clipboard are working, share this article with your Clipboard IT Admin user.

As an IT Admin user on Clipboard, you can access your school's integration logs here. Outlined below are some steps for you to take to check whether the following integrations are running as expected.
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As is often the case, the first step when encountering technical issues is to turn it off and on again. With any Integration types, go to Integrations > Manage Integrations and click the toggle off (grey) and on (blue), then click Run Now. Checking the date of last success in the 'When' column will show you if it's been successful, and you can check in Logs for any messages of successes or failures.

The integration logs will show all incoming Wonde integrations. As you can see in the image below, successful logs are present for the incoming integrations (student, guardian, medical and attendance data).

If you update your SIS with new details (e.g. new students), remember Clipboard only runs the integration at the time/frequency it is set to. If you want to force a full sync, you can do this by clicking on the 'Run Now' button on the Manage Integrations page.

The webhooks in the Integration Logs will give you details of whether notifications are successfully sent to Digistorm. By clicking on the webhook (sessions-new) in the Integration Logs, you can view the details and confirm that students received a notification via Digistorm for a new Basketball session (see image below).

Note: Admins and Managers can also check the Notification Logs to confirm whether there is an issue with Digistorm notifications sending.

Also, check the notification logs to see if the push notifications are failing. If the student or parent hasn't logged into the Digistorm app and authenticated, the push notifications won't send. They will only send to devices with an authenticated user logged in. The error will appear as 'SIS ID not found in the system' in the notification logs.

If you're experiencing issues with your Database Connector integration, please try turning the Students/Student Photos/Guardian Contacts/Medical Conditions/Absences integration toggle off and back on again, then click 'Run Now' to generate integration logs in Clipboard and your system.
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Read our documentation for more advice on troubleshooting this integration.

If you are receiving an error in your integration logs regarding an invalid format for your dates, you can fix this by doing either of the following:

For most Australian Schools, you can follow option 2. As always, please refer to the Clipboard Database Connector Documentation to look at the examples of each Schema Sync.

SSL is a secure protocol for connection. A school's database sometimes only accepts SSL connection and sometimes doesn't accept SSL at all. It's okay to untick it. However, we do suggest they try with SSL enabled first.
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When unticked, Clipboard will present an alert that says the following: 'SSL connection is disabled. This means all the confidential information in your synced data could be vulnerable. Please proceed with caution. Clipboard strongly recommends switching on SSL below.'